Frequently Asked Questions

Made-to-order jewelry takes 10 to 15 business days to craft. Once ready, it ships with insured shipping at no extra cost to any city in Colombia.

Yes, we ship worldwide. International delivery times vary by destination country and are coordinated with your advisor, who will confirm the shipping cost and estimated time before your jewelry ships.

Every product page includes a size guide with the US/EU/UK conversion table and the diameter in millimeters. If you're unsure, you can book an appointment with our advisor to get measured correctly.

Yes. Our configurator lets you choose the metal (yellow, white or rose gold, or 950 silver), the center stone and a custom engraving of up to 20 characters before confirming your order.

All our pieces include a certificate of authenticity and a manufacturing warranty against material or goldsmithing defects. If you run into any issue, message us on WhatsApp and we'll arrange a review.

We accept credit and debit cards, PSE, and bank transfer through our secure payment gateway. You can also reserve your jewelry with a deposit and settle the balance with your advisor.

Gift cards are delivered digitally and instantly for the amount you choose. The recipient can redeem it for any piece in our catalog from their account.